Claims, forms, and resources

Find claim information, forms, and support based on your coverage type.

For Accident, Critical Illness, and Hospital Insurance

Submit claims, download forms, and access resources through BCS Gateway.

For Life and Disability Insurance

For claim assistance, forms, or other resources, contact your employer or Customer Support at 1-877-836-5833.

Frequently Asked Questions

Accident Insurance is a supplemental health insurance product that helps you pay for out-of-pocket medical and non-medical costs from an accident or injury. This insurance product is separate from your primary health plan and will provide lump-sum cash benefits that are paid directly to you, not doctors or hospitals.

Critical Illness Insurance is supplemental to your primary health plan and helps you pay for out-of-pocket medical and non-medical costs resulting from a critical illness diagnosis. Your plan provides lump-sum cash benefits that are paid directly to you, and not the doctors and hospitals.

Hospital Insurance pays you benefits when you are confined to a hospital, whether for planned or unplanned reasons, or for other medical services, depending on the policy. The plan provides payment for each day spent in the hospital, and for some other qualified expenses as well. That’s money you can use however you choose whether for hospital bills or those other costs that come up while you’re recovering.

Life Insurance provides income replacement and financial security for your beneficiaries after your death.

Basic Life Insurance: Employer-paid coverage that offers a financial safety net for your beneficiaries if you pass away. While it’s not meant to replace long-term income, it can help cover immediate expenses and ease financial stress during a difficult time. Coverage is often provided as a lump sum or as a multiple of your salary.

Supplementary Life Insurance: Additional life insurance coverage that provides a financial benefit on top of your employer-sponsored Basic Life Insurance. It helps increase the financial protection available to your designated beneficiaries in the event of your death. Through this coverage, you can help replace a portion of lost income for your beneficiaries and may elect life insurance coverage for your spouse and children.

Voluntary Life Insurance: Additional life insurance coverage that provides a financial benefit to your designated beneficiaries in the event of your death. It helps increase the financial protection available to your beneficiaries and can help cover immediate expenses or replace a portion of lost income. Coverage is elected and paid for through convenient payroll deductions and may include guaranteed issue amounts with no underwriting requirements up to certain thresholds

Disability Insurance provides income replacement and financial security if you are unable to work due to a covered illness or injury.

Short-Term Disability Insurance helps replace a portion of your income while you are unable to work due to a covered illness, injury, or even recovering from childbirth.

Long-Term Disability Insurance helps replace a portion of your income when you are unable to work due to a covered illness or injury for an extended period of time.

Insurance Term Glossary

Open Enrollment: The yearly period during which individuals can enroll in a health insurance plan, make changes to their current plan, or renew coverage for the upcoming year.

Premium: The fixed amount you pay to an insurance company to maintain your health coverage.

Deductible: The amount of money an insured person must pay before an insurance company begins to pay for the covered claim.

Explanation of Benefits (EOB): Statement detailing how your insurance claim was processed for services covered under their policies.